Frequently asked questions
Please check this FAQ first before contacting us.
Hot Topics
- My account
- Ordering
My account
1. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and view order history.
2. How do I create an account?
Click on the “Sign Up” or “My Account” icon at the top of the page and fill out the required details to register.
3. I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and follow the instructions to reset your password via email.
4. Can I update my shipping address after placing an order?
Address changes can be made before the order is shipped. Contact our support team quickly to request changes.
5. How do I view my past orders?
Login to your account, go to “My Orders,” and you’ll see a complete history of your purchases with status updates.
Ordering
1. How do I place an order?
Simply browse our products, click “Add to Cart,” and proceed to checkout. Follow the steps to enter your shipping and payment details.
2. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are shipped. Contact our support team as soon as possible.
3. Do you offer Cash on Delivery (COD)?
Yes, COD is available in most cities across Pakistan. For high-value orders, partial advance payment may be required.
4. How do I know if my order is confirmed?
You will receive a confirmation SMS or email with your order details once your order has been successfully placed.
5. How can I track my order?
Once your order is shipped, we will send you a tracking ID and courier details via SMS/email to track your delivery status.
8. How doIleave feedback for my order?
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